POSitive Software technical support subscriptions are available as month to month or annual agreements. Our friendly customer support representatives are ready to help you with questions or problems concerning POSitive products.

Regular phone support is available Monday through Friday from 7AM to 4PM PST.
After hours support is also available for an additional fee. 


Support Telephone: 866-368-2266 or 509-392-6635

POSitive Support Options
POSitive Support Links
POSitive Training


Product maintenance and support is an important consideration when purchasing any software, and you must be on a current POSitive Subscription in order to install or update all version 6 (or higher) products. Also, some optional features, such as Gold Features, require a subscription for activation and use.


  • SupportNet Online Support

  • Product Downloads

  • Documents & Videos

  • FAQ's

  • Hardware Information

  • IBackup

  • Archive

  • Custom Gift Cards


We offer personalized "one on one" training for customers who have more specific needs.

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