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POSitive Software support subscriptions are available as month to month

or annual agreements. Our friendly customer support representatives are ready

to help you with questions or problems concerning POSitive products.

Telephone support is available Monday through Friday from 8AM to 4PM PST.


Support Telephone: 866-368-2266 or 509-392-6636

POSitive Support Options
POSitive Support Links
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Product maintenance and support is an important consideration when purchasing any software, and you must be on a current POSitive Subscription in order to install or update all version 6 (or higher) products. Also, some optional features, such as Gold Features, require a subscription for activation and use.


  • SupportNet Online Support

  • Product Downloads

  • Documents & Videos

  • FAQ's

  • Hardware Information

  • IBackup

  • Archive


We offer personalized "one on one" training for customers who have more specific needs.

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