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SUPPORT OPTIONS

Product maintenance and support is an important consideration when purchasing any software, and you must be on a current POSitive Subscription in order to install or update all version 6 (or higher) products. Also, some optional features, such as Gold Features*, require a subscription for activation and use.

Call 866-368-2266 or 509-392-6636. You may also e-mail support@gopositive.com


All POSitive Subscriptions include:

  • Telephone support M-F, 8am - 4pm Pacific (except during holidays)

  • Unlimited calling to our Support Department during business hours (Toll free U.S. & Canada)                

  • SupportNet for on-line Support tickets. Lets you submit a ticket, track it and see our reply     

  • SupportNet Knowledge base. Full of useful and helpful support information        

  • Access to online customer training classes (when scheduled)

  • Access to Gold Features*

  • Discounts on upgrades and selected products and services         

  • Discount on annual Subscription prepayments                

  • Updates to the newest versions of POSitive

  • Limited support for POS hardware connected directly to POS workstations**

  • POSitive Software update installation services***  
          

POSitive Subscriptions are available with month to month or annual payment options for most products. Contact your dealer or the POSitive sales department to obtain a quote.​

Non-Subscription Support Option:

If you choose not to sign up for a subscription, you may still contact our support department and pay an hourly fee to speak with a technician. The cost is $120 an hour during our normal business hours. Please note that access to our scheduled training classes and program updates is not included.

*Gold features are exclusively available only to customers with version 6.1, or higher, software and an active Gold subscription.
 

**POSitive support only covers POSitive software issues and training. However, as a courtesy, POSitive can offer a limited range of support for POS hardware devices connected directly to POS workstations. If POSitive staff determine an issue is out of scope for POSitive support, our customers will be referred to our IT partner, StiveTech, for assistance.

***Update installations scheduled outside of normal business hours may be subject to additional fees. Updates are limited to POSitive Software products only and are installed upon request, depending on availability and subscription level. Gold subscribers must already be on version 6 or higher. Upgrades are only installed on computers running Windows 10 or newer.

Hours and rates may change without advance notice.

POSitive may from time to time, without notice, obligation or liability, modify, expand, restrict or suspend any of its product and service offerings.

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