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POSitive Software does not offer 24/7 technical support. Normal support hours are 8am to 4pm (Pacific) Monday through Friday and additional charges apply for support outside of those hours, or during holidays.

Call 866-368-2266 or 509-392-6636

Hours and rates*: (All times Pacific)


6am to 8am, Monday through Friday
4pm to 6pm, Monday through Friday
8am to 4pm, Saturday and holidays


PFR/PFB/PRM/GEM: $99 per hour for customers on a subscription. $199 per hour for customers not on a subscription. Calls may be limited to one hour and additional fees may apply. Please be aware response time is subject to staff availability and you may not receive a call until the next business day. *Hours and rates may change without advance notice.​

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