POSITIVE SOFTWARE COMPANY
AFTER HOURS SUPPORT
POSitive Software does not offer 24/7 technical support. Normal support hours are 8am to 4pm (Pacific) Monday through Friday and additional charges apply for support outside of those hours, or during holidays.
Call 866-368-2266 or 509-392-6636
Hours and rates*: (All times Pacific)
6am to 8am, Monday through Friday
4pm to 6pm, Monday through Friday
8am to 4pm, Saturday and holidays
PFR/PFB/PRM/GEM: $99 per hour for customers on a subscription. $199 per hour for customers not on a subscription. Calls may be limited to one hour and additional fees may apply. Please be aware response time is subject to staff availability and you may not receive a call until the next business day. *Hours and rates may change without advance notice.