POSitive Software does not offer 24/7 technical support. Normal support hours are 8am to 4pm (Pacific) Monday through Friday and additional charges apply for support outside of those hours, or during holidays.

Call 866-368-2266 or 509-392-6636

Afterhours rates:


5am to 8am, Monday through Friday (All times Pacific)
4pm to Midnight, Monday through Friday
5am to Midnight, Saturday and Sunday and all major holidays


PFR/PFB/PRM/GEM: $99 per hour for customers on a subscription. $199 per hour for customers not on a subscription. Calls may be limited to one hour and additional fees may apply. Please be aware that after-hours calls go to an answering service, and it may take up to 4 hours for a technician to return your call.